Refund policy

All sales are final

Because of what our products are and how they’re used, we don’t accept returns or exchanges, except for manufacturing defects.

Manufacturing defects

If you think a product has a manufacturing defect, email contact@thecalmcaterpillar.com within 5 days of delivery with your order number, a short description and a photo of the problem. Please don’t send anything back until we’ve approved it. We review every request, and if we approve it, we’ll replace the item (for a kit, usually just the affected piece) or refund it.

Damaged, lost or wrong items

If an order arrives damaged, goes missing or isn’t what you ordered, see our Shipping policy.

Refunds

Approved refunds go back to your original payment method within 10 business days of approval. Your bank or card provider may take a few more days to post it. If you haven’t seen it after 15 business days, email contact@thecalmcaterpillar.com.

Bought from a retailer?

If you bought from a retailer such as Target, their return policy applies instead of ours.